Mobile is where you manage the phones and tablets your field crews use to run the GO Mobile app. The app gives crews their tasks and schedules for the day, lets them clock in and out, and lets them snap checklist photos right from the job site. It works even with no cell signal — everything a crew does in the field is saved on the device and syncs back to GO automatically when the signal returns. This page is for the office: it shows every device that has been set up, who is carrying it, whether it has checked in recently, and gives you the controls to hand out, rename, or shut off a device.
Where to Find
Click Mobile in the main left sidebar (the smartphone icon, near the bottom of the list).
The Mobile Page
Every row is one physical device — a phone or tablet your business hands to a crew.
What you see on this screen
Column | What it shows |
|---|---|
Device | The name you gave the device, like "Carlos' iPhone 15" or "Irrigation Crew Tablet". Click the name to rename it. The small speech-bubble icon next to it holds a free-form note. |
Application / Platform | Which app the device runs (GO Mobile) and whether it is an iOS or Android device. Platform fills in automatically the first time the device signs in. |
Team | The crew this device is assigned to. Each team can hold only one device. |
Holder / Holder email | The person currently carrying the device. A small lock icon means the device is already out in the field, so its assignment can no longer be changed from here. |
Status | Active (usable) or Inactive (disabled by the office). |
Presence | Whether the device has checked in lately — see the table below. |
App / OS and Last seen | The app version and operating system the device reported, and how long ago it last checked in. |
Scroll the list to the right to see the status columns:
What Presence means
Presence | Meaning |
|---|---|
Online | The device checked in within the last few minutes. |
Offline | The device hasn't checked in recently. This is normal — crews are often out of signal range. Anything they do offline syncs the next time the device connects. |
Not deployed | The device row was created in GO but nobody has signed in on the physical device yet. |
Disable pending / Disable confirmed | You disabled the device. Pending means the device hasn't connected since (it hasn't "heard" the shutoff yet); Confirmed means it has, and it is now locked out. |
Setting Up a Device
Right-click anywhere on the list and choose Create device. A new row appears — click its name to give it a real one (for example, "Hardscape Crew iPad"). Then assign it:
Double-click the Team cell and pick the crew that will use the device. Only teams that don't already have a device appear in the list.
Double-click the Holder cell and pick the person who will carry it. You can search by name or email.
Hand the physical device to the crew. When they sign in to GO Mobile for the first time, the row fills in on its own — platform, app version, and "last seen" all start reporting, and Presence changes from Not deployed to Online.
Once a device is out in the field, its team and holder assignments lock (you'll see a small lock icon). This keeps the record honest about which device is really in whose hands. If a device needs to move to a different crew, disable or archive the old row and set up a fresh one for the new crew.
Disabling, Reviving, and Archiving
Right-click a device row for its actions:
Disable a device
Choose Disable (tombstone) device when a device is lost, stolen, or in the hands of someone who should no longer have access. Disabling tells the system to revoke the device: the next time it connects, the app signs out and stops syncing company data. Until that happens the device shows Disable pending; once the device has acknowledged the shutoff it shows Disable confirmed.
Keep in mind that disabling blocks the device, not the person's login. If a person is leaving the company, also shut off their user access on the People page so they can't simply sign in on another phone.
Revive a device
Right-click a disabled device and choose Revive device to make it usable again — for example, a phone that turned up after being reported lost.
Archive and restore
Choose Archive device to remove a retired device from the working list. Archived devices aren't deleted — right-click an archived row and choose Restore device to bring it back.
Photos From the Field
When a crew member takes checklist photos or videos in GO Mobile, they upload automatically and land on the task itself. Open the task (Tasks page, right-click the task and choose Edit Task Detail) and click the Files tab — field photos appear alongside any files the office uploaded, each marked with where it came from. There is nothing to email or transfer by hand.
If the crew is out of signal range, photos wait on the device and upload when the connection returns.
Where Used Elsewhere
Tasks — photos and videos captured in the field appear on the task's Files tab, and checklist items crews complete on mobile update the task's checklists.
Teams — each device is deployed to a team, and the crew sees that team's schedule in the app.
People — the device holder is a person record, and a person's user access controls whether they can sign in to GO Mobile at all.
Permissions
Permission | What it allows |
|---|---|
Devices — view | See the Mobile page and the device list. |
Devices — manage | Create, rename, and assign devices; disable, revive, archive, and restore them. |
Tasks — manage files | See and manage the Files tab on tasks, where field photos land. |
Tips
Name devices after the crew or the person carrying them ("Irrigation Crew Tablet", "Carlos' iPhone 15") — it makes the list readable at a glance.
Don't worry about Offline presence during the workday. Crews in the field are offline more often than not; the app is built for it.
Use the note bubble on a device row to record things like the asset tag, purchase date, or "cracked screen — replace in fall".
Create the device row and assign the team before handing the hardware out. That way the crew signs in and everything is already wired up.
Common Questions
A crew member got a new phone. What do I do?
Disable the old device (so the old phone can't keep syncing), then create a new device row, assign it to the same team and holder, and have them sign in on the new phone.
What happens when a crew has no signal?
Nothing is lost. The app keeps working — tasks, clock in/out, and photos are all saved on the device — and everything syncs to GO automatically when the signal returns. You'll just see the device as Offline until then.
How do I stop a former employee's access?
Two steps: disable their device here on the Mobile page, and shut off their user access on the People page. Disabling the device locks that phone out; turning off user access makes sure they can't sign in from any other device either.